Answers from your knowledge
Replies come from your website, FAQs, policies, and documents — not generic guesses.
AI customer support
Support that answers first, and escalates when it should
Your AI assistant resolves the everyday support questions — orders, delivery, returns, pricing, and how-tos — straight from your knowledge base, on WhatsApp, Instagram, Facebook, and your website. When a customer needs a person, your team takes over the same thread with full context.
- support coverage
- 24/7
- channels
- 4
- context on handoff
- 100%
support coverage
channels
context on handoff
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What you get with Customer Support Assistance
Built to keep conversations moving and opportunities captured — without adding work for your team.
Understands screenshots
Customers can share a photo or error screen, and the assistant reads it alongside the message.
Deflects repetitive tickets
Delivery times, returns, pricing, and setup questions are handled automatically, so your team handles the exceptions.
Escalates with full context
When judgment is needed, the conversation moves to your team in the Live Agent inbox on web or mobile — nothing to repeat.
Get started
Live in three simple steps
- 01
Train on your support content
Add your FAQs, policies, website pages, and documents so the assistant knows your answers.
- 02
Customers ask anywhere
The same assistant answers on WhatsApp, Instagram, Facebook, and your website, any time of day.
- 03
Your team handles the rest
Complex or sensitive cases escalate to a teammate, who continues the thread with the full history.
Customer Support Assistance — frequently asked questions
- What kind of support questions can the assistant answer?
- Anything covered in the content you train it on — order and delivery questions, returns and refunds policy, pricing, product usage, account help, and troubleshooting steps.
- What happens when the AI can't resolve an issue?
- It escalates the conversation to your team in the Zorachat Live Agent inbox on web, iOS, or Android. The teammate sees the full thread, including any screenshots, and continues where the AI stopped.
- Does it work on WhatsApp and Instagram as well as my website?
- Yes. One assistant and one knowledge base serve WhatsApp, Instagram, Facebook Messenger, and your website chat widget.
Ready to put Customer Support Assistance to work?
Build an assistant that answers, sells, captures leads, and brings in your team — on every channel you already use.
Build your assistant