Live Agent takeover
Agents pick up conversations on desktop or mobile with the complete thread and detected sentiment.
AI + human collaboration
Most chatbots stop at automation. Zorachat continues with collaboration.
One conversation, two participants. Your AI starts the conversation and handles volume; your team joins the exact same thread — with every question, answer, and screenshot intact — the moment a human touch is needed.
- handoff channels
- 3
- context preserved
- 100%
- awkward restarts
- 0
handoff channels
context preserved
awkward restarts
What you get with Human Handoff
Built to keep conversations moving and opportunities captured — without adding work for your team.
Slack escalation
Route escalations straight into the Slack channels where your team already works.
Telegram routing
Get pinged in Telegram and reply to customers without leaving the app.
Context travels with every handoff
Questions asked, answers given, and screenshots shared arrive with the escalation — no repeating.
How it works
Live in three simple steps
- 01
AI handles the first touch
Your assistant answers instantly and resolves the routine majority of conversations.
- 02
Escalation is triggered
When a visitor needs a human — or explicitly asks — Zorachat routes to Live Agent, Slack, or Telegram.
- 03
Your team joins seamlessly
An agent takes over the same thread with full history, then hands control back to AI when done.
Human Handoff — frequently asked questions
- How does human handoff work in Zorachat?
- When a conversation needs a person, Zorachat escalates it to your team through Live Agent, Slack, or Telegram. The agent sees the entire conversation history — including questions, AI answers, and shared images — so they can respond immediately without asking the customer to repeat themselves.
- Which channels does Zorachat hand off to?
- Zorachat supports human handoff to Live Agent (web and mobile), Slack channels, and Telegram, letting your team respond wherever they already work.
- Does the AI lose context when a human takes over?
- No. Context is fully preserved. The human agent joins the same conversation thread with the complete history, and the AI can resume once the human is finished.
Ready to put Human Handoff to work?
Deploy Zorachat free in minutes. No credit card required.
Deploy for freeNo credit card required · Live in about 3 minutes