Live Agent takeover
Agents pick up conversations in one click with the complete thread and detected sentiment.
AI + human collaboration
Most chatbots stop at automation. Zorachat continues with collaboration.
One conversation, two participants. Your AI starts the conversation and handles volume; your team joins the exact same thread — with every question, answer, and screenshot intact — the moment a human touch is needed.
- Live Agent inbox
- 1
- context preserved
- 100%
- awkward restarts
- 0
Live Agent inbox
context preserved
awkward restarts
What you get with Human Handoff
Built to keep conversations moving and opportunities captured — without adding work for your team.
Live Agent inbox on web
Monitor every AI conversation from the browser and step in the moment a customer needs a person.
Live Agent app for iOS and Android
Get notified on your phone and reply to customers from the same inbox, wherever you are.
Context travels with every handoff
Questions asked, answers given, and screenshots shared arrive with the escalation — no repeating.
Get started
Live in three simple steps
- 01
AI handles the first touch
Your assistant answers instantly and resolves the routine majority of conversations.
- 02
Escalation is triggered
When a visitor needs a human — or explicitly asks — Zorachat routes the conversation to your Live Agent inbox on web and mobile.
- 03
Your team joins seamlessly
An agent takes over the same thread with full history, then hands control back to AI when done.
Human Handoff — frequently asked questions
- How does human handoff work in Zorachat?
- When a conversation needs a person, Zorachat escalates it to your team in the Zorachat Live Agent inbox on web, iOS, or Android. The agent sees the entire conversation history — including questions, AI answers, and shared images — so they can respond immediately without asking the customer to repeat themselves.
- Where does my team receive handoffs?
- Every handoff lands in the Zorachat Live Agent inbox. Your team can work it on the web or from the Live Agent mobile app for iOS and Android, so they can respond from their desk or on the go.
- Does the AI lose context when a human takes over?
- No. Context is fully preserved. The human agent joins the same conversation thread with the complete history, and the AI can resume once the human is finished.
Ready to put Human Handoff to work?
Build an assistant that answers, sells, captures leads, and brings in your team — on every channel you already use.
Build your assistant