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Every customer channel

One assistant. Every place customers message you.

Engage, support, and sell across WhatsApp, Instagram, Facebook Messenger, and your website with one AI assistant. Shared knowledge, one product catalog, and the same conversation — so a customer never has to start over.

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customer channels

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assistant & catalog

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repeated questions

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How it actually works

What omnichannel actually means

It is not four separate chatbots. It is one assistant that already knows your business, showing up in the inboxes your customers already open.

01

One brain. Four doors.

WhatsApp, Instagram, Facebook Messenger, and your website widget all talk to the same Zorachat assistant. You train it once on products, policies, and tone. A question about delivery on Instagram gets the same accurate answer as a question on your site.

02

Your team still has one inbox

When a person needs to step in, Live Agent shows the channel beside the customer — so your team is not hopping between Meta Business Suite, WhatsApp, and a website dashboard to find the thread.

03

Selling follows the conversation

Because the catalog is shared, Zora can recommend a product in a WhatsApp chat the same way it would on your website — including native Meta product cards where the channel supports them.

What you get with Omnichannel

Built to keep conversations moving and opportunities captured — without adding work for your team.

Website, WhatsApp, Instagram, Facebook

The same assistant answers wherever customers already message you — no extra bots to train.

One knowledge base

Docs, FAQs, and product catalog stay in sync across every channel.

Conversation continuity

A shopper can start on Instagram and keep going on WhatsApp without repeating themselves.

Human takeover anywhere

Your team joins from Live Agent with the full thread, no matter which channel started the chat.

Get started

Live in three simple steps

  1. 01

    Connect your channels

    Link WhatsApp, Instagram, Facebook, and drop the website widget — one workspace.

  2. 02

    Train once

    Upload knowledge and products. Every channel uses the same assistant.

  3. 03

    Customers message anywhere

    Zora answers, recommends, captures leads, and hands off when a person is needed.

The path

One workspace. Every inbox.

Connect the channels once. After that, every conversation uses the same assistant, catalog, and human takeover.

  1. 01

    Connect WhatsApp, Instagram, Facebook, and web

    Each channel is a door. They all lead to the same Zorachat workspace.

  2. 02

    Train the assistant once

    Knowledge, products, and tone are shared. You do not maintain a bot per app.

  3. 03

    Your team joins from Live Agent

    Web, iOS, or Android — with the full thread and the channel it came from.

In the product

See Omnichannel in action

Conversations happening across phones and a laptop
A customer messaging a business from their phone
A product the assistant can recommend on every channel

Omnichannel — frequently asked questions

Which channels does Zorachat support?
Zorachat runs on WhatsApp, Instagram, Facebook Messenger, and your website. One assistant, one knowledge base, and one product catalog across all of them.
Do I need a separate chatbot for each channel?
No. You train one assistant. Every connected channel uses the same knowledge, products, and handoff rules.
Can a customer switch channels mid-conversation?
Each channel keeps its own thread, but the assistant already knows your business — so the customer does not have to re-explain products, policies, or intent.
Where does my team reply from?
Zorachat Live Agent on web, iOS, and Android. You see WhatsApp, Instagram, Facebook, and website chats in one workspace and can take over from AI with the full history.

Explore more capabilities

Sales Assistance

Recommend products and close in the chat

Learn more

Meta Products Sync

Create once. Sell on WhatsApp, Instagram, Facebook

Learn more

Human Handoff

Escalate to your team with full context

Learn more

Ready to put Omnichannel to work?

Build an assistant that answers, sells, captures leads, and brings in your team — on every channel you already use.

Build your assistant