Understands shared images
Screenshots, error dialogs, and product photos are interpreted alongside the conversation.
Multimodal intelligence
Chat that understands screenshots and photos
Customers can share screenshots, error messages, and product photos — and your assistant understands them in context alongside text. Fewer back-and-forths, faster resolutions.
- back-and-forth
- -50%
- + text context
- Visual
- resolutions
- Faster
back-and-forth
+ text context
resolutions
What you get with Image-Aware Chat
Built to keep conversations moving and opportunities captured — without adding work for your team.
Reads text in images
Error codes and on-screen text are recognized so customers don't have to retype them.
Fewer back-and-forths
Visual context means the assistant grasps the problem the first time, not the fifth.
Handoff keeps the images
When a human takes over, shared screenshots travel with the conversation.
How it works
Live in three simple steps
- 01
Customer shares an image
A visitor uploads a screenshot or photo describing what they're seeing.
- 02
Zorachat interprets it
The assistant analyzes the image together with the text to understand the real issue.
- 03
It responds precisely
Answers reference what's actually in the image, resolving problems in fewer messages.
Image-Aware Chat — frequently asked questions
- Can Zorachat understand images that customers send?
- Yes. Zorachat is image-aware: customers can share screenshots, error messages, and product photos, and the assistant interprets them in context with the conversation to give accurate, relevant answers.
- How does image understanding help support?
- Visual context lets the assistant grasp a problem the first time, cutting the back-and-forth of asking customers to describe what they see and speeding up resolutions.
- Do shared images stay with the conversation during handoff?
- Yes. When a conversation escalates to a human, any screenshots or photos the customer shared travel along with the full context.
Ready to put Image-Aware Chat to work?
Deploy Zorachat free in minutes. No credit card required.
Deploy for freeNo credit card required · Live in about 3 minutes